Our practice is all about building lasting relationships with our patients. Some have been with us for over 20 years, through operations on several joints, because of enduring bonds based on trust, informed decision making and transparency. Practically speaking, we provide state-of-the-art joint replacement care in a highly personal and compassionate manner, while advancing our field through clinical research. But the restoration process is far more than simply replacing worn out parts. Here is what we’ve learned after 20 years.
In today’s world of marketing, flash and spin, this term has become almost trite, requiring redefinition wherever it is used. To us, state-of-the-art cannot simply mean the newest technology, since novel materials and techniques must be tested in the lab and then in real patients and the results observed before clear conclusions regarding efficacy can be drawn.
In short, that means it needs to make sense, perform as tested, and be better and at least as safe as what we used to do, in order for us to adopt it. We rely heavily on outcomes data. We are at the cutting edge of new technologies and carefully apply these methods and materials to our patients, auditing what we do in real time with hard data collected by us and by other thought-leaders.
Despite its convenience and efficiency, technology feels a bit cold and certainly tends to be impersonal. In the medical environment, and especially in a surgical specialty, a personal touch adds the warmth that would otherwise be missing from our innovative, efficient program. That’s why we have real people answering the phone, we don’t rush through office visits, and every question is answered to the satisfaction of the patient. What could be more personal to you than your own health? We recognize that each patient has a different perspective and expectation regarding their healthcare needs and we treat each person as an individual. Our patients are often highly educated and arrive with a game plan already in place. We are here as a sounding board, to listen and to offer expert advice when necessary.
Our patients often face a loss of their life-long independence, because of progressive hip or knee problems, or because of a faulty joint replacement. And having an operation can be a scary thing, because people usually get worse before they get better. No one wants to be dependent on someone else if they can help it, and many struggle with this apparent loss of control. We walk with our patients through these issues week after week, making time to help our patients work through the emotional side as well as the physical. We talk together, cry together and pray together, working to find our way through the difficult choices together.
Advancing Our Field
Our wealth of data and experience benefits more than just our patients. Although we don’t employ Resident Physicians, and thus miss out on teaching trainees in the operating room itself, we have committed to advancing our field through the postgraduate education of practicing orthopaedic surgeons. This involves teaching surgeons who come to visit, presenting our data at national educational meetings, and publication of our research. We collect a tremendous amount of data, which helps not only our own patients in their recovery, but also patients of other surgeons around the globe.